Frequently Asked Questions (FAQ)
General
How does The Remedy Spa & Therapy work?
The Remedy Spa & Therapy offers mobile massage treatments at your accommodation in Bali. Our professional therapists come directly to your location.
Do you bring a massage table?
Our therapists utilize specialized techniques adapted for bed massages, ensuring you receive the same therapeutic benefits as a traditional table massage.
Do you have male therapists?
No, all of our therapists are highly trained and professional female therapists.
What services do you offer?
We provide a range of massage treatments including Balinese Massage, Reflexology, Deep Tissue Massage, and Manicure and Pedicure. All treatments are complemented with our signature blend of natural-derived oils.
What time is your service available?
Our services are available from 08:00 AM to 08:00 PM daily.
Do you provide the linens and fabrics for the treatment?
Yes, we provide clean and fresh linens and fabrics to ensure your comfort and protect your bed sheets from oil stains.
Booking and Payment
How can I book a treatment?
You can book your treatment by contacting us via WhatsApp.
Is a deposit required to secure the booking?
Full payment is required to secure your booking. We accept payments via credit card, debit card, wire transfer to Indonesian banks, or QR Code.
Can I make a last-minute booking?Yes, you can make a last-minute booking up to two hours before the desired treatment time, subject to therapist availability and your location distance.
Can I change my treatment after booking?
Yes, you can change your treatment after booking. To do so, please contact us at least two hours before your scheduled appointment. Our team will assist you in selecting an alternative treatment. Any changes are subject to availability and should align with your initial booking in terms of duration and complexity. We will strive to accommodate your preferences to ensure you receive the best possible experience.
What if my payment is declined?
If your payment is declined, your booking will not be confirmed. You will need to provide an alternative payment method to secure your booking. Please contact us for assistance if you encounter payment issues.
During Your Treatment
What should I wear during the massage?
We provide clean fabrics for you to cover yourself during the treatment. You can undress to your comfort level, but underwear must be worn.
Special Requests and Group Bookings
Do you offer treatments for pregnant clients?
At the moment, we do not have specific treatments for pregnant women. However, we can accommodate certain requests with extra care. Please inform us of any specific needs when booking.
Can I book a massage for my family or group?
Yes, we accept group bookings for families, couples, or other groups. Please contact us for more details and to arrange multiple therapists if needed.
Do you provide massages for children?
Currently, we do not offer specific massages for children (under 6 years old). All treatments are designed for adult clients.
Policies
What is your cancellation policy?
Cancellations made 24 hours before the treatment will receive a full refund.
Cancellations made 12 hours before the treatment will receive a 50% refund.
Cancellations made less than 6 hours before the treatment or no-shows will not be refunded.
How do you ensure the quality and safety of the service?
We maintain strict hygiene standards, using clean and sanitized equipment and linens for each client. We also uphold professional ethics, ensuring a respectful and safe environment.
What should I do in case of an emergency or sudden change in plans?
If you have an emergency or need to change your plans suddenly, please contact us as soon as possible. We will do our best to accommodate your needs within the limits of our cancellation policy.
Code of Conduct
Our commitment to providing the highest quality massage services includes fostering a professional and respectful environment for everyone. Please refrain from any actions or comments that may make our therapists feel uncomfortable or unsafe. This includes unwanted touch and inappropriate remarks.
Contact and Support
How can I contact The Remedy Spa & Therapy for support or inquiries?For any questions or support, you can reach us via WhatsApp directly or through our WhatsApp chat button available on our website. We are here to help ensure you have a relaxing and enjoyable experience.
How can I provide feedback or a review?
We value your feedback. After your treatment, you will have the opportunity to provide a rating and review through Google Review or directly to our customer service. Your feedback helps us maintain high standards and improve our services.